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If you reached this page, we have detected you are either connecting to Guild Wars through an open proxy or hosting an open proxy on your system. As part of our initiative to stop abusive activities such as account theft, botting, spamming, and the illegal sale of in-game goods, we have blocked all open proxy traffic. For more information, please see this page.

If you feel you have been blocked unfairly, please read on to learn about open proxies and what you can do to get back to playing.


What is an open proxy?

An open proxy is a server that is open to any user on the Internet, and can relay Internet traffic from any user. Internet traffic then appears to come from the proxy server and not from the originating user. Thus, an open proxy hides the true locations of the people who use it.

The danger of open proxies is that they provide a high level of anonymity, so they're often used by people seeking to engage in illicit activities and fraud.

Special software is required to create an open proxy. Sometimes, this software is installed on a computer by a virus, trojan, or other malware without the knowledge of the computer's owner.


How do I get back into the game?

Identifying the source of the problem

Here are common reasons why Guild Wars may have identified you as running or connecting through an open proxy.

  • You may be connecting to the game through an open proxy. In this case, reconfigure your system so it connects directly to the game, rather than using an open proxy.
     
  • If your internet provider dynamically assigns Internet addresses, you may have been assigned an address used recently by another user who was running an open proxy. In this case, simply reconnecting to your Internet provider or waiting a few hours may solve the problem. If not, try the steps listed below to get your Internet address removed from the open proxy blacklist.
     
  • You may be running proxy software on your system that is, intentionally or unintentionally, configured to allow all Internet users to connect to it. In this case, you can reconfigure your software so it is not open to all Internet users and then follow the steps listed below to get your Internet address removed from the blacklist.
     
  • Your system may have been compromised by a virus, trojan, or other malware, which has installed and is running open proxy software without your knowledge. To see if this is the case, you should scan your system with antivirus and malware-detection programs. After identifying and resolving the problem, you can follow the steps listed below to get your Internet address removed from the blacklist.
     
  • You may have run open proxy software or had your system compromised by a virus, trojan, or other malware at some point in the past, and even though you rectified the problem, your system is still listed as an open proxy. In this case, follow the steps listed below to get your Internet address removed from the blacklist.
     

Removing your address from the blacklist

Once you have determined the source of your open proxy and secured your connection, you will need to take steps to get your Internet address removed from the open proxy blacklist. We currently use a third party service called NJABL to identify addresses considered to be open proxies. To learn how to get your address removed from this list, visit the NJABL website. (Please understand that this third party website is not controlled or maintained by ArenaNet or NCsoft, and is English only.)

Once NJABL designates that you are not running an open proxy, your address will be removed from the list. This process generally takes two days to complete. After the address has been removed from the blacklist, you will once again be able to log into Guild Wars.


How do I protect myself so this doesn't happen again?

Open proxies are often opened by viruses and malware that prey on unsecure computers. Play it safe and follow these guidelines:

  • Run an antivirus program at all times and scan your machine for problems on a regular basis.
     
  • If you already use an anti-virus program, make sure to keep your virus definitions and antivirus subscription (if applicable) up to date. Unless updated frequently, these programs cannot protect you against the newest malware.
     
  • Be sure to keep your operating system current with the most up-to-date security features installed. Windows Update frequently releases patches to fix exploits that could potentially damage Windows-based systems.
     
  • Be smart when you are online. Something as innocent as a pop-up ad can contain damaging malware that could prevent you from connecting to your games, share your personal information with people seeking to hack your account, or worse! Always be aware of the sites you visit, email attachments you receive, and programs you download.

Taking these simple steps can make the difference between having a safe and secure gaming system, and having an unsecure computer that can create problems for you as well as your fellow players.